1. Acceptance of Terms
By installing, accessing, or using the FreeHelpDesk Chrome extension and related services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms apply to all users, including account holders and their customers who interact with the Service through support tickets, knowledge base, or help widgets.
2. Description of Service
FreeHelpDesk is a help desk ticketing system provided as a Chrome browser extension. The Service includes:
- Support ticket creation and management
- Knowledge base article creation and publishing
- Embeddable help widgets for websites
- Email-to-ticket conversion
- Customer portal for ticket tracking
- Reporting and analytics features
3. Account Registration
To use certain features of the Service, you must create an account. You agree to:
- Provide accurate and complete registration information
- Maintain the security of your password and account
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
4. Acceptable Use
You agree NOT to use the Service to:
- Violate any applicable laws or regulations
- Send spam, phishing, or malicious content
- Impersonate others or provide false information
- Interfere with or disrupt the Service or servers
- Attempt to gain unauthorized access to any systems
- Collect or harvest user data without consent
- Upload content that infringes intellectual property rights
- Transmit viruses, malware, or harmful code
5. User Content
You retain ownership of content you create using the Service, including tickets, knowledge base articles, and messages. By using the Service, you grant us a limited license to store, display, and transmit this content as necessary to provide the Service.
You are solely responsible for the content you create and share through the Service. You represent that you have all necessary rights to use and share such content.
6. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may:
- Perform scheduled maintenance with reasonable notice
- Make changes or updates to improve the Service
- Temporarily suspend access for technical issues
- Discontinue features with reasonable notice
7. Free Service and Future Pricing
FreeHelpDesk is currently offered free of charge. We reserve the right to:
- Introduce premium features or tiers in the future
- Implement usage limits on the free tier
- Modify pricing with 30 days advance notice
Any changes to pricing will not affect existing free tier functionality retroactively.
8. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Intellectual Property
The Service, including its original content, features, and functionality, is owned by FreeHelpDesk and protected by international copyright, trademark, and other intellectual property laws.
The FreeHelpDesk name, logo, and related marks are trademarks of FreeHelpDesk. You may not use these marks without prior written permission.
10. Third-Party Services
The Service may integrate with third-party services such as SendGrid for email delivery. Your use of such services is subject to their respective terms and conditions.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, secure, or error-free, or that defects will be corrected.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FREEHELPDESK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Our total liability for any claims under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100 USD, whichever is greater.
13. Indemnification
You agree to indemnify and hold harmless FreeHelpDesk, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Content you create or share through the Service
14. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe:
- Violates these Terms
- Is harmful to other users or third parties
- Is harmful to our business interests
You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease immediately.
15. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which FreeHelpDesk operates, without regard to conflict of law principles.
16. Dispute Resolution
Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.
17. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by:
- Posting the updated Terms on our website
- Updating the "Last updated" date
- Sending email notification for material changes
Your continued use of the Service after changes constitutes acceptance of the new Terms.
18. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and FreeHelpDesk regarding the Service and supersede all prior agreements.
20. Contact Information
For questions about these Terms, please contact us:
- Website: freehelpdesk.me/support