1. Introduction
Welcome to FreeHelpDesk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension and related services.
By using FreeHelpDesk, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account Information: When you create an account, we collect:
- Email address
- Name
- Password (encrypted)
- Company name (optional)
Support Ticket Data: When you or your customers create support tickets, we collect:
- Customer name and email address
- Ticket subject and message content
- Attachments (if any)
- Timestamps and status information
Knowledge Base Content: Articles, categories, and media you create within the platform.
Usage Data: We may collect information about how you access and use our service, including:
- Browser type and version
- Time and date of access
- Features used
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our service
- To manage your account and provide customer support
- To send email notifications about ticket updates
- To improve and optimize our service
- To detect, prevent, and address technical issues
- To comply with legal obligations
4. Data Storage and Security
Your data is stored on secure servers using MongoDB Atlas with encryption at rest and in transit. We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Encrypted password storage using bcrypt hashing
- JWT-based authentication with secure token handling
- Regular security audits and updates
5. Third-Party Services
We use the following third-party services:
- SendGrid: For sending email notifications. Their privacy policy can be found at sendgrid.com/policies/privacy
- MongoDB Atlas: For database hosting. Their privacy policy can be found at mongodb.com/legal/privacy-policy
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent for data processing
8. Cookies and Tracking
Our Chrome extension uses local storage to maintain your session and preferences. We do not use tracking cookies or third-party analytics on the extension itself.
9. Children's Privacy
FreeHelpDesk is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Website: freehelpdesk.me/support